Industrial Staples

Shipping Policy

Rates and Discounts:
- Standard domestic shipping rates apply.
- Combined shipping discounts are automatically calculated for multiple items at checkout.
- Items marked as "Free Economy Shipping" incur no shipping charges.
Processing Time:
- Orders are processed and shipped Monday through Thursday (excluding holidays).
- Our standard processing time is 2-3 business days.
Delivery Address:
- We only ship to the confirmed address provided by eBay/PayPal at the time of purchase.
- We do NOT ship to PO Boxes.
Refused or Undeliverable Delivery:
- If a shipment is refused or returned as undeliverable due to an incorrect buyer-provided address, the buyer is responsible for all associated shipping costs (original and return postage).
Lost or Stolen Packages:
- We are not responsible for packages once the carrier (USPS, UPS, FedEx, etc.) confirms delivery.
- If your package is missing after a confirmed delivery, please contact your local carrier immediately and then contact us for further assistance.

Guarantee: We offer a 14-Day Money-Back Guarantee for returns or exchanges requested within 14 days of delivery.
Item Condition Requirements:
- Products MUST be returned in the same, resalable condition as when shipped.
- If returning due to a defect or inaccurate description, a detailed explanation is required.
Refund Process and Fees:
- Refunds are typically issued within 2-3 business days of receiving the return.
- The refund amount is the item price less the original shipping charge and any return shipping costs.
- A restocking fee (up to 25%) may apply to non-defective returns.
Return Denial/Deductions:
- Returns received damaged, worn, used, or outside the 14-day window will be denied or subject to a 50% deduction from the refund.
Incorrect Item Returns:
- If you mistakenly return the wrong item, you must provide a prepaid shipping label within 14 days to have it shipped back, or the item will be forfeited.

We strive for 5-Star Positive Feedback and greatly appreciate your review!
If you have any issues or concerns with your order, please contact us directly before leaving neutral or negative feedback. We are committed to resolving problems quickly and fairly.